Return Policy

Effective Date: [07.03.2026]

We want our customers to be satisfied with their purchase.

Returns

In accordance with EU consumer protection laws, customers have the right to withdraw from the purchase within 14 days of receiving the product.

To be eligible for a return:

• The product must be unused

• The product must be sealed in original packaging

• The return request must be submitted within 14 days of delivery

Due to health and hygiene regulations, opened dietary supplements cannot be returned.

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Return Process

To initiate a return, please contact us at:

Phone: +371 28382473

Email-info@diamondhill.store

Provide:

• Order number

• Name

• Reason for return

Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

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Refunds

Once the returned product is received and inspected, we will notify you about the status of your refund.

Approved refunds will be processed within 5–10 business days using the original payment method.

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Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

We will arrange a replacement or refund.

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